Built on the four-category model proposed on November 3, 2025 and agreed to by all stakeholders. Updated August 2026.
This pricing policy covers Connie UAT partners only. Commercial pricing and terms will be published before public launch.
A UAT partner pays for their monthly network usage, plus three flat monthly charges that keep the platform running, keep it improving, and support their team.
Changes month to month with your actual use across every active channel. For UAT only, we pass through our wholesale costs with no markup — platform time per user, voice minutes, fax pages, carrier fees. Billed monthly on real usage, payment net 30.
Cloud hosting, security and HIPAA infrastructure, the phone-system core. The whole pool is $481 a month (June 2026); five or more partners cover it.
Pays back what built Connie and funds the development that continues. In NSS’s books this is the Professional Services line.
24 onboarding hours plus 5 free work-order hours, then the same ticketing system that runs Connie support today.
Agent access is billed by the hour and shared across your whole team rather than per named seat. Hourly is cheaper whenever the average person is on the system less than 150 hours a month — for teams of part-timers and volunteers, nearly always. Our own June 2026 bill: 192 active hours across 25 users cost $192.36; two named seats alone would have cost $300.
Eight hours a month across your first three months. Unused hours roll forward through your UAT engagement. No new hours accrue after month three — the bank is what it is.
Want something built just for you? That is a work order, quoted in writing and approved before any work starts, at $250 an hour discounted to $150 during the pilot. Your first five hours are free.
For everything day to day you work through the same ticketing system that runs Connie support today — the operation every partner shares, not a side channel.
The intake wizard collects what an estimate needs — your operating hours by day, headcount by role, and channel volumes — and produces an estimate across all four categories. The estimate is simple because the pricing is simple: only Direct Usage varies. Estimate your usage and add $850.
Start the Intake Wizard →The Connie UAT pilot is by invitation. To request an invitation, or to suggest a nonprofit that might be a good fit, complete the interest form. A member of the Connie team will follow up with more information and next steps.
Where these numbers come from. Connie’s June 2026 monthly close; June and July 2026 Twilio invoices checked against current published rates; the four-category model and the work-order rate from stakeholder correspondence of November 3 and November 11, 2025. Full working papers are held with Connie finance.