🧪 Connie UAT Center

User Acceptance Testing Hub for Connie 2.0 Features

📍Current Focus:Support System UAT - Testing comprehensive bug reporting and support request features deployed to connie.plus

🔴 Active UAT Campaigns

Active Testing

🛟Support System

Comprehensive bug reporting and support request system with smart routing between live chat and email based on business hours.

Test Cases

Complete

Clients

Aug 18Internal Testing🟡

Aug 21Beta Testing⏳

Sept 1Go Live📅

View Plan Test Now

📋 Upcoming UAT Campaigns

Planned

📞Voice Framework

Three-tier voice implementation pattern (Direct, Direct+, Full) with carrier-agnostic architecture and advanced features.

Est. Cases

Aug 25

Start Date

Clients

Planned

📊Analytics Dashboard

Real-time contact center metrics, agent performance tracking, and customizable reports for nonprofit administrators.

Est. Cases

Sept 1

Start Date

Clients

Planned

⚙️Admin Platform v3.0

Multi-tenant management system with automated onboarding, billing integration, and deployment safety protocols.

Est. Cases

Sept 15

Start Date

Clients

🎯 UAT Mission

Ensuring every Connie feature meets the reliability, usability, and accessibility standards required by nonprofit organizations serving vulnerable populations.

Testing Philosophy: Real users, real scenarios, real feedback
Success Standard: 95% functionality, 90% usability, 100% accessibility
Next Milestone: Support System go-live (September 1, 2025)